Customer Service Excellence
Dr. Reddy’s API Customer Service Team (CSC) plays a pivotal role in ensuring seamless operations and customer satisfaction. Acting as a strategic link between customers, business teams, and stakeholders, CSC ensures timely support through:
- Defined SLAs for fast query and sample turnaround.
- Cross-functional coordination across technical, commercial, and quality domains
- Region-specific engagement for tailored customer solutions
The team includes:
- Customer Service Specialists – managing order-to-cash processes
- Technical Experts – addressing quality and regulatory queries
- Program Managers – supporting specialized needs like particle engineering
True to our brand promise, CSC builds long-term partnerships, adding value throughout product development and commercialization.
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Dr. Reddy’s Customer Service Platform
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